What is online abuse and harassment?

Online abuse and harassment is when someone uses the internet or social media to harass, intimidate, bully or threaten another person. This can happen through messages, posts, or other online actions that make the person feel upset, scared, or unsafe.

If online abuse or harassment is carried out for or on behalf of a foreign state, this is a form of foreign interference. Online abuse and harassment can be distressing. It’s important to know how to stay safe, what support is available, and what you can do if you or your community are abused and harassed online.

Doxing, online abuse and harassment

Video transcript

Example of foreign interference: Doxing, online abuse and harassment.

Foreign interference can affect Ethnic Communities in different ways. Recognising it helps communities be aware of the risks and protect themselves.

The New Zealand Security Intelligence Service (NZSIS) defines foreign interference as an act by a foreign state, often acting through a proxy, which is intended to influence, disrupt or subvert New Zealand’s national interests by deceptive, corruptive or coercive means. However, normal diplomatic activity, lobbying and other genuine, overt efforts to gain influence are not considered interference.

Here is one example of foreign interference based on experiences shared by Ethnic Communities with the Ministry for Ethnic Communities.

A member of an Ethnic Community in New Zealand, who often publicly criticised a foreign state’s government on social media experienced foreign interference. Their personal information including their address, phone number, and email, was posted online – this is called doxing.

The people who doxed the community member were instructed to do this by the foreign state's government. The community member received threatening phone calls and messages. They also received a lot of abusive comments on their social media accounts. The community member felt very scared and unsafe. They later found out that they were doxed by people in New Zealand who were working for the foreign state’s government.

The doxing was an attempt to scare them, so they would stop publicly criticising the foreign state’s government on social media. Eventually, they stopped expressing their views on social media and speaking out.

This is just one example of how foreign interference can impact Ethnic Communities. Foreign interference is not always obvious. It can be subtle and difficult to recognise. If something doesn’t feel right or makes you uncomfortable pay attention to it.

Learn more on how to recognise foreign interference, safeguard yourself and your community, and how to respond by checking out our other resources. Together, we can protect what makes New Zealand strong.

What to do if you’ve been harassed or threatened online

Phone calls and text messages

Use the settings in your phone to ‘block contact’. If this does not work, contact your phone company to block the number.

Online abuse or harassment

Update your privacy settings. Netsafe provides social media guides that help you with privacy settings.

Report it if you have received anything that makes you feel unsafe, or you feel harassed, intimidated or bullied.

Use the reporting feature on the website, app, or platform where the incident happened. Netsafe’s social media guides have information on how to do this.

You can report harmful content to Netsafe: Submit a request – Netsafe.

Netsafe can also give you expert support, advice and assistance on online safety.

Email help@netsafe.org.nz or text ‘Netsafe’ to 4282 to get support.

If you are in danger, call the Police immediately by calling 111.

If it’s not an emergency, you can contact the Police by:

  • Using the 105 online form
  • Calling 105 from any mobile or landline, this service is free and available 24/7 nationwide.

The 105 form asks for some of your personal information to help the Police process your report and follow up with you. The Police only use this information for permitted purposes.

If you suspect a foreign state is behind the abuse or harassment, you can report this to the NZSIS using their secure online form.

You don’t have to give your personal information like your name, phone number, or contact details if you don’t want to. You can also fill out the form in your own language. All information you provide is confidential and protected.

If you want to talk to someone at NZSIS, you can call them on +64 4 472 6170 or 0800 747 224.

When reporting, it's helpful to include as many details as possible. Try to screenshot or save a copy of:

  • What the content says or shows
  • The user profile or account of who abused or harassed you (e.g. their username)
  • The date and time the abuse or harassment was received
  • The name of the website or app where it happened

Keeping safe online

Look at Keeping Safe Online for more information on what steps you should take to stay safe online.